1. Project Cancellation:
1.1 Client-Initiated Cancellation:
- If the client wishes to cancel the project before the work has commenced, a full refund of any advance payment will be provided, minus any transaction fees.
- If the client cancels the project after work has commenced, a refund will be issued based on the percentage of work completed up to the cancellation date. Any work completed will be provided to the client, and the refund amount will be calculated by deducting the cost of the completed work from the initial payment.
1.2 Company-Initiated Cancellation:
- We reserve the right to cancel the project if the client fails to provide necessary information, approvals, or materials in a timely manner, or if the client is engaged in illegal activities or violates our terms of service. In such cases, no refund will be provided.
- If we initiate the cancellation for reasons other than those mentioned above, a full refund of any payments made by the client will be provided.
2. Refund Policy:
2.1 No Refunds for Completed Work:
- Once the project is completed and delivered to the client, no refunds will be provided. This includes but is not limited to website design, development, and related services.
2.2 Partial Refunds:
- Partial refunds may be issued if the project is terminated midway, based on the percentage of work completed. The refund will be calculated after deducting the cost of the completed work and any expenses incurred during the project.
2.3 Non-Refundable Services:
- Certain services, such as domain registration, hosting fees, and third-party software or services purchased on behalf of the client, are non-refundable.
3. Dispute Resolution:
3.1 Mediation:
- In the event of a dispute, both parties agree to attempt to resolve the issue amicably through mediation before pursuing further legal action.
3.2 Legal Jurisdiction:
- This policy and any disputes arising from it will be governed by the laws of Gujarat state, and any legal proceedings will be held in Ahmedabad, Gujarat.
4. Policy Updates:
- We reserve the right to update or modify this cancellation and refund policy at any time. Any changes will be communicated to clients and will apply to future projects.
5. Contact Information:
- For any questions or concerns regarding our cancellation and refund policy, please contact us at support@websitesdukan.com.